01 PublicArea Atrium Light 2

Accessibility Statement

ILLUME TAIPEI is committed to providing a website that can be accessed by all, including users with disabilities.

ILLUME TAIPEI Website

ILLUME TAIPEI strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

Accessible features of our hotel:

  • Accessible pathway to the hotel entrance
  • Accessible entrance
  • Accessible registration desk
  • Accessible concierge
  • Accessible routes to elevators
  • Accessible restrooms
  • Accessible restaurant

Accessible Rooms:

  • We offer rooms with accessibility features, which may be booked by clicking here or contacting our reservations team at +886-2-2719-8399

Available accessible room types:

  • Premier Room – Roll-in Shower
  • Premier Room – Roll-in Shower & Visual/Hearing impaired device

Accessible rooms have the following features:

  • Grab bars around the toilet and in the bathtub/Shower
  • Handheld shower
  • Built-in Seat roll-in showers
  • Doorbell, peephole, and all switches at accessible designed height
  • Larger entry per accessibly designed requirements
  • All armoire or closet has lowered shelf and bars to hang items
  • Minibar and safe are located at an accessible designed height

Additional hearing and visually-impaired rooms with local regulation fire-approved devices may be reserved by contacting our reservations team at +886-2-2719-8399.

  • Premier Room, and Premier Rom with Balcony Room types

We offer portable local regulation-approved kits that are for the hearing impaired and blind. These are available at check-in and have the following devices:

  • Adjustable Telephone Amplifier
  • Visual Telephone Ring Signaler
  • Communication Access Device (TDD)
  • Alarm Clock with Bed Shaker
  • Visual Door Knock Signaler

ILLUME TAIPEI Website

ILLUME TAIPEI strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at marketing@theillumehotel.com.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

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Maintenance Notice

Ensuring the safety of our guests is our top priority, and we are dedicated to continually enhancing our facilities.
Scheduled from January 7, 2024, 23:59, to January 8, 2024, 06:30, we will be conducting crucial maintenance on power equipment, which may result in a temporary interruption of power in your room. Rest assured, emergency equipment will remain operational.
If you have any concerns or questions about your stay, please feel free to contact us. We apologize for any inconvenience and greatly appreciate your understanding.