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illume taipei scam alert


ILLUME TAIPEI is committed to protecting the rights of consumers.


Hey there!
We just wanted to give you a quick heads-up about something we’ve been seeing lately. With so many people doing business online these days, there has unfortunately been an increase in fraudulent phone calls and emails. We know it can be really frustrating to deal with, but please don’t let yourself get taken in by these scams! If someone contacts you and tries to sell you vouchers or book a room under false pretenses, just stay alert and don’t give in. We’re here to help if you have any questions or concerns, so please don’t hesitate to reach out if you need anything.

Your safety and security are our top priority. We want to kindly remind you that we won’t ask for your personal information or credit card details over the phone or email. If you ever receive a questionable message, don’t hesitate to give us a call on our service hotline or the 165 Anti-Fraud Hotline right away. We’re here to help you and make sure you have a fantastic stay with us.

We understand how frustrating it can be if you have been defrauded and suffered losses. No need to worry, we’ve got your back! Here are a few helpful tips that can protect you and your rights:

  1. Keep any evidence related to the fraud.
  2. It’s important to report the fraud to the police as soon as possible, so your rights are protected (Don’t forget to get a police report form!).
  3. If you have noticed any unauthorized activity on your bank account, make sure you inform your bank immediately.

We hope these steps help you effectively deal with the situation. Let us know if you need any further assistance!


ILLUME TAIPEI +886-2719-8399

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Experience ILLUME TAIPEI, the newly renovated hotel in the heart of Taipei City, offering delicious food, exciting services and convenience to Taipei’s top attractions. Book now and make your stay enjoyable!

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Ignite Your Summer Spirit

Starting From NT$6,999 / Night

Dive into an exciting colorful water fight and create soothing essential oil bath balls on Saturdays, or indulge in a double delight of buffet dinner and color creation activities on Wednesdays and Fridays.

Maintenance Notice

Ensuring the safety of our guests is our top priority, and we are dedicated to continually enhancing our facilities.
Scheduled from January 7, 2024, 23:59, to January 8, 2024, 06:30, we will be conducting crucial maintenance on power equipment, which may result in a temporary interruption of power in your room. Rest assured, emergency equipment will remain operational.
If you have any concerns or questions about your stay, please feel free to contact us. We apologize for any inconvenience and greatly appreciate your understanding.