Frequently Asked Questions
General
Our Check-in time is 4:00 pm (PST) and Check out Time is 11:00 noon (PST)
Wi-Fi internet access is complimentary for guests.
100, Dunhua N. Rd., Songshan Dist., Taipei 105020, Taiwan
- Please ensure that you have read and understand your itinerary’s rate and cancellation policies and agree to the hotel’s deposit and cancellation policies.
- You must present a valid photo ID and credit card upon check-in.
- All guests staying in the room must be registered with the front desk.
- Our hotel is a 100% non-smoking hotel.
Reservation
You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.
You must be above 18 years old to check in to a room.
- If you need to cancel your reservation, please make sure to do so 24 hours before your expected arrival time to avoid any fees.
- We certainly understand that plans can change, so please don’t hesitate to let us know if you need to make any adjustments.
Yes, ID Card or passport shall be presented upon checking-in.
Guest Services
- All guest rooms are not applicable for placing rollaway beds.
- Cribs are available in all room types but are limited, and complimentary for hotel guests.
- No, but we have full print, scan, copy & concierge services through the Front Desk
- Co-Working Space nearby the Front Desk is available 24 hours, complimentary for hotel guests with key-card access.
- Yes, the Gym is located on the first floor and is complimentary for hotel guests with key-card access.
- Open from 06:30 to 23:00
- Yes, the Outdoor Swimming Pool is located on the fifth floor and is complimentary for hotel guests.
- Please wear appropriate swimwear, including swim trunks and a swim cap.
- Open from 07:00 to 19:00
- Winter Season Notice: From December 1, 2025, to April 30, 2026, pool hours will be adjusted to 09:00 – 17:00 daily. SPA facility hours remain unchanged: 07:00 – 19:00.
Yes, swim caps are available for purchase at the front desk on the 1st floor. The price is NT$100.
No, our property is 100% non-smoking.
Yes, we have Accessible Rooms, contact us if we can help with your special request.
Transportation
Yes. Begin and end your journey with quiet ease through our Airport Limousine Service. We offer comfortable one-way transfers between the hotel and the airport in a Mercedes-Benz S-Class S350 or VAN.
- TPE Taoyuan International Airport
- Mercedes-Benz S-Class: NT$2,300 per trip
- VAN: NT$2,500 per trip
- TSA Taipei Songshan Airport
- Mercedes-Benz S-Class: NT$1,600 per trip
- VAN: NT$1,600 per trip
Please contact our Concierge Desk in advance to arrange your transfer.
Yes. ILLUME TAIPEI offers a 24-hour indoor public parking space, operated by USPACE.
Hotel guests enjoy complimentary parking for one car per room per stay. The parking area is located on B3 and can accommodate vehicles up to 175 cm in height.
Please note that parking spaces cannot be reserved in advance and are subject to availability.
Yes. Dining guests may enjoy parking fee discounts based on their restaurant spending.
For every NT$1,000 spent, guests may receive one hour of parking deduction. Each vehicle may receive a maximum deduction of three hours.
Parking is available in the indoor public parking area on B3, operated by USPACE. Spaces are subject to availability and cannot be reserved in advance.
From TAOYUAN AIRPORT
- Kuo-Kuang Motor Transport 1819, approximately 40-50 minutes, at NT$125 per person per shuttle
- Kuo-Kuang Motor Transport 1840 or 1841, approximately 40-50 minutes, at NT$125 per person per shuttle
- Evergreen Bus 5201 is suspended now
Food & Beverage
We have a buffet restaurant on-site on the first floor, offering breakfast, lunch, and dinner
Yes, room service is available from 11:30 to 20:30, find the menu at our service system ILLUME Assistant.
- We have a buffet restaurant on-site on the first floor, offering breakfast, lunch, and dinner
- A Chinese restaurant offering private dining on the second floor, which requires a reservation 7 days in advance.