Yes. When booking through the ILLUME TAIPEI official website, guests may add discounted Taiwan High Speed Rail (THSR) Standard Car or Business Class reserved seat tickets through the hotel booking system. The room deposit and THSR ticket fare are collected at the time of reservation.

One of the departure or arrival stations must be the station of the hotel’s city or region. Eligible ticket dates generally include the check-in date and the day before check-in, as well as the check-out date and the day after check-out. Actual availability and system rules may vary according to the hotel booking system.

THSR tickets may be collected at THSR station ticket counters, ticket vending machines, convenience stores, or through the T-EX App. Convenience store collection may require an additional handling fee. Guests purchasing concession tickets should carry valid identification for verification when booking, collecting tickets, and boarding.

If your ticket has not yet been collected, please log in to the hotel booking system with your order number and password to change or cancel the ticket before the required deadline. If your ticket has already been collected, including tickets collected through the T-EX App, online changes or cancellations are not available. Please bring the ticket to a THSR station ticket counter, or return to the original collection channel where applicable, before departure according to THSR rules.

네. 본 혜택은 일루메 타이베이 일박이식 패키지 이용 고객에게도 적용됩니다.

No. Discounted THSR tickets are available only as part of the hotel package. If the room reservation is cancelled, the THSR ticket must also be cancelled or refunded according to the applicable rules. If the ticket has already been collected, please complete the refund process and provide proof of refund when required.